Pre-order FAQs

Pre-order merch are items that are currently not on hand and are available for a limited time only. We collect orders by batch and ship-out the orders after 5 weeks.

We now accept Cash on Delivery (COD) payment for Haikyu!! X OXGN Jersey Pre-order!

See the complete modes of payment below together with HunterxHunter!

Haikyu x OXGN Jersey:
Cash on Delivery (COD), GCash or Credit/Debit Card

HunterxHunter x OXGN:
GCash or Credit/Debit Card only. Order will be automatically cancelled if payment method used is COD.

Pre-order transactions are exclusive to pre-order items only. You cannot check-out if regular items are added to your cart.

Due to the difference in est. ship out/delivery schedule, some pre-order items may not be checked out in 1 order. Please see below the styles that you may order together:

  1. Shipping out November:
    • [Pre-Order] Haikyu!! x OXGN All Teams Pullover
    • [Pre-Order] Haikyu!! x OXGN Bokuto Regular Fit Tee
    • [Pre-Order] Haikyu!! x OXGN Karasuno Volleyball Club Unisex Tee
    • [Pre-Order] Haikyu!! x OXGN Unisex Nekoma Single Band Sliders
    • [Pre-Order] Haikyu!! x OXGN Unisex Karasuno Single Band Sliders
    • [Pre-Order] Haikyu!! x OXGN Logo Unisex Velcro Sliders With Taping Detail
  2. Shipping out December:
    • [Pre-Order] Haikyu!! x OXGN Jersey Top
    • [Pre-Order] Haikyu!! x OXGN Nekoma Jersey Top

Deadline to cancel Haikyu!! x OXGN pre-orders (excluding Jerseys) is on October 21, 2021. Pre-orders will be shipped out 5 weeks after the cut-off date (See schedule table below for the estimated ship out schedule. ETA will follow the normal delivery period as seen at the last table.)

PRE-ORDER SCHEDULE (Jersey Shirts)
BATCH PRE-ORDER PERIOD DEADLINE TO CANCEL SHIP OUT
1 October 15 - October 31, 2021 11:59 PM November 1, 2021 11:59 PM December 3, 2021
PRE-ORDER SCHEDULE (Coming Soon Styles: Haikyu!! x OXGN)
BATCH PRE-ORDER PERIOD DEADLINE TO CANCEL EARLIEST SHIP OUT
Ladies' Tees Starts October 16, 2021 October 21, 2021 11:59 PM October 25, 2021
Pullover Starts October 16, 2021 October 21, 2021 11:59PM October 25, 2021
Sliders Starts October 16, 2021 October 21, 2021 11:59PM November 1, 2021
DELIVERY TIME TABLE
AREA DELIVERY TIME
NCR 4-6 working days
Luzon 6-10 working days
Visayas 10-12 working days
Mindanao 12-14 working days
*Working days exclude Sundays & Holidays.
Shipping & Delivery to Philippines residents only.
Our online store receives order non-stop and you will receive your order based on the standard delivery times.

You will receive a regular updates on your order status via the email account that you've used for the pre-order:

  1. Order confirmation
  2. Order is being produced
  3. Order is ready to be shipped
  4. Order is out for delivery

Cancellation of pre-orders (excluding Jerseys) is allowed until October 21, 2021 only. You can see this on your order confirmation email or on your online store order history.

Once the time frame has passed, the option to cancel will no longer be accommodated by our Customer Service team.

  1. Return and Exchange to any OXGN boutique is not allowed.
    Rest assured that we will be meticulously screening the quality of our items to ensure you get your pre-order item safely.

  2. Allowed reason for Return to our warehouse:
    * Damaged item
    * Incorrect order received

  3. Customer will be asked to send photos of the item to show the damage or incorrect item has been delivered. This will help our team to validate and resolve the concern accordingly.

  4. For valid complaints, our team can process either Refund (via Store Credit Voucher or their original mode of payment) or Redelivery. We will follow based of the customer's preference.

Refunds will be made according to the payment method used during the pre-order period.

Contact us

If you have any other concerns, please send us a message by filling out the form or DM us in our social media accounts.
By ordering, you have read and accepted our pre-order terms & conditions.

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