Follow the steps below to create your order!

1. Once you’ve found something you like, select the item's size and quantity by tapping on their respective dropdown fields. After making the necessary changes, tap on Add To Cart to store the item in your order basket.

2. By clicking on the Review My Cart button in the cart drawer, you will redirected to your cart page where you can make any last changes to the items in your order.

3. On the cart page, you will be greeted by our address finder popup. Complete your delivery address here by selecting from the respective dropdown menus. This is to avoid your orders being put on hold due to wrong or incomplete shipping information. If you accidentally exit the popup before completing your details, click on "Find your Location" for it to reappear.

4. Click "Use" and tick the box indicating you agree with our site's Terms and Conditions for your order to proceed to checkout.

5. On the checkout page, your shipping details will be automatically filled based on the information you selected in the address finder. Complete the rest of the Customer Information section by entering your contact number (mobile number). Once done, tap on "Continue to shipping method" and review the shipping address you have entered (you can still make changes by tapping on Change).

6. Once you "Continue to payment method," You will be asked to select from GCash, Credit/Debit Card Payments and COD (Cash-on-Delivery). Tapping the radio button at the left side will mark your choice. For your billing address, you can choose between "same as shipping address" or "use a different billing address."

7. You will be immediately notified if your payment was successfully made (for GCash and Credit/Debit card payments). Once successful, an order confirmation email will be sent to let you know that you're all set. Don't forget to select the method on which you will get notified about your order(s): email or SMS.

A confirmation email or SMS will be sent for all successful orders. This will contain your order number, order amount, item(s) ordered, your billing and delivery address, payment method used and how you will be receive order updates.

Receiving this email means that your order will soon be picked, packed, and shipped! You'll get another email or SMS once your package has been handed over to our shipping partner containing your order tracking information.

We cannot include paper bags with online store purchases. Paper bags are exclusively allocated for our boutiques, while online store orders are packed in either a pouch or a box, depending on the order quantity.

After you tap on REVIEW MY CART, you will see the option to send your order as a gift. Sending it as a gift means that a gift receipt will be used instead of a regular sales invoice. A gift receipt shows proof of purchase but leaves out the amount spent. This doesn't mean that your order will be gift-wrapped or come in special packaging. There is also no option to include a special message for the recipient. Orders made through COD (Cash-on-Delivery) cannot be sent as gifts.

Once the checkout process is complete, changes to the order in terms of item, size, color, or quantity can no longer be made. What you can do is cancel your order completely so you can place a new one with the changes you want.

You have the option to cancel your order within two (2) hours from the time you placed it. You can see this on your order confirmation email and on your online store order history.

If you need to cancel your order but you no longer have the option to do so, you can send an email to shop@oxgnfashion.com and our Customer Care Team will get in touch with you. If your order is still in our distribution center, cancellation may still be processed. For prepaid orders that have been successfully cancelled, a refund will be processed within 20-30 banking days based on the payment method used. However, please note that there may still be delays in the processing of refunds depending on the volume of refund requests encountered.

Once you cancel an order, we will be unable to retrieve it. We cannot place an order on your behalf to protect the security of your payment details. Since our stock can sell out quickly, we also cannot guarantee the availability of the items previously ordered.

No, there is no option to save your credit or debit card information on your online store profile. Even if you have already used the same card, we do not store your card details to protect the security of your data. If you select Credit/Debit card as your payment option, you will be asked to enter your card details through a payment portal each time you complete an order.

Oxgnfashion.com accepts the following forms of payment: GCash, Credit/Debit Card, and COD (Cash-on-Delivery). During the order checkout process, you will be asked to select the payment method of your choice.

If you select Credit/Debit Card, proceeding to complete your order will redirect you to a payment portal where you will be asked to enter your card details. Selecting GCash will also redirect you to a different page once you tap on the "Complete Order" button. For COD (Cash-on-Delivery) orders, you will be asked to make payment once the courier has delivered the order to your shipping address.

For orders to be picked up in-store, you have the option to pay upon pick-up based on the store's available payment options. Simply choose COD (Cash-on-Delivery) as the payment method during checkout to complete the transaction. You can also pay with a Credit/Debit card, or GCash when you pick up your order.

Do you need to speak to our shipping partners? Below are the different ways you can reach them.

LBC Supportcustomercare@lbcexpress.com
(02) 8 858 59 99

J&Thttps://www.jtexpress.sg/contact-us
(02) 911 1888

WSIcommunicationsupport@wsi.ph
(02) 8533 3888

For feedback on our shipping partners or delivery concerns encountered, you can send us an email at shop@oxgnfashion.com or fill out our Website Contact Us form.

Once your order has been handed over to our shipping partners, you will receive an email notification along with your order tracking number. To track your order, follow the steps indicated on our shipping partners' websites provided below:

For LBC orders, clickhttps://www.lbcexpress.com/track/and enter your tracking number in the Track & Trace search field.
For J&T orders, clickhttps://www.jtexpress.ph/index/query/gzquery.htmland enter your tracking number in the Track & Trace search field.
For WSI orders, clickhttp://www.worklinkdalivery.com/and enter your tracking number in the Track & Trace search field.

If your order does not arrive within the delivery timeline provided, you can send us an email at shop@oxgnfashion.com or fill out our Website Contact Us form.

Our delivery partners will make two (2) attempts to deliver your package. If they miss you on the first attempt, the courier will either send you an SMS or give you a call to inform you of the delivery attempt.

If in case you won't be available for the second delivery attempt (done on the next business day), you have the option to assign an authorized representative who is present at your shipping address to receive the order. Your authorized representative will be asked to sign for the package on your behalf.

After two (2) unsuccessful delivery attempts, the courier will return your package to us, and it will be considered as canceled. For orders paid via GCash, Credit/Debit card, a refund will be processed through our Store Credit Voucher or the same payment method you have selected.

If you have questions or you need help in getting your order delivered, you can send us an email at shop@oxgnfashion.com or fill out our Website Contact Us form.

As we believe in making the latest fashion styles accessible to everyone, we assure you that we have wide reach across the Philippines. However, due to geographical and logistical restrictions, there may be some isolated areas we cannot serve. Rest assured we will do our best to reach your location.

If your order is processed but cannot be delivered due to these restrictions, our Customer Care Team will reach out to you via email. You can also email us at shop@oxgnfashion.com or fill out our Website Contact Us form.

If your order is returned to our distribution center, we're sorry to let you know that it is already considered as canceled from our end. This only happens after two (2) unsuccessful delivery attempts. For orders paid via GCash or Credit/Debit card, a refund will be processed through our Store Credit Voucher or the same payment method you selected. If you still want to get the same items, you can definitely create a new order on our online store.

Pack the item you wish to return along with the sales invoice, and proceed to any OXGN store nationwide.
Click here to see the list of OXGN stores.

-Return must be within 30 days from the date of purchase.
- All tags should be attached to the clothes.
-The item must be unused and unwashed.

Items will be evaluated to confirm their condition.

Important notes:
a. Undergarments, face masks, swimsuits, jewelry and cosmetics are not valid for return due to sanitary reasons.
b. We cannot guarantee the availability of the item/s as stocks may vary by boutique.
You may also exchange it to a different item of the same amount or if you've chosen a higher value, you just have to pay for the excess amount. If of lower value, the excess amount will be forfeited.

If the same item is not available, you don’t have to worry as you can choose any item inside the store.

If the new item (different from what was originally purchased) chosen for exchange is of higher value than what was originally purchased, the price difference must be paid at the time of the exchange. If of lower value, the price difference is forfeited.

Please don't forget to bring your online store receipt when you visit the boutique to process your exchange.

If you need to process a return-exchange and have lost your online store receipt, please reach out to us with the following information.

Your order number
Item you're returning
The reason for return
The boutique you'll be visiting and the date

We need this information to coordinate your request with our store partners. We will also provide your order invoice number so your return-exchange transaction can be processed.

You can send us an email at shop@oxgnfashion.com or fill out our Website Contact Us form.

If you receive a gift item from our online store and wish to exchange it for a different size, color, or style, you have the option to do so following our Returns Policy. Simply bring your gift receipt to any of our store branches and our store staff will assist you.

Please note that online returns and exchanges cannot be facilitated.

No, our distribution center does not accept returns from customers; however, our physical stores do. If you send an item to our distribution center, it will be returned to you. You can review our Return Policy on our online store and in our FAQs.

If in case you received a damaged or incorrect item, please reach out to us immediately with the following information so we can check what happened.

-Order Number
-Description of damaged or incorrect item received
-A picture of the item, including its tag

You can send us an email at shop@oxgnfashion.com or fill out our Website Contact Us form.

1. Create your OXGN Online Store account by tapping on the "Account" icon in the top right corner of your screen.
2. For first-time users, provide the needed information in the Create Account fields.
3. Tap the CREATE button, and you will see the Account Page confirming that you have successfully logged in.

Did you create an online store account but forget your password? Don't worry; we've got you covered!

1. All you need to do is tap on the "Forgot your password?" link on the login screen, and it will direct you to the Reset Your Password page.
2. Once you are on the Reset Your Password page, enter the email address you used to register and click the SUBMIT button.
3. You'll receive an email in seconds! The email will contain instructions for completing the password reset process.

First time signing in? Tap on the account icon to start adding your account details.

Tap on the View Addresses link and enter the required information in the Add Address fields. You can add multiple addresses and choose your default address. Please ensure that you enter your mobile number on the Phone field, as this is needed by our shipping partners.

Yes, you can still shop without creating an online store account! Just add the items you want to your cart and proceed to checkout. Once you reach the customer information page, you will be asked for your contact information to successfully place your order.

1. Once you’ve found something you like, Click ""Add to Bag"" to store the items on your order basket.

2. Tap on "" Review My Cart"" button to be redirected on the Bag page where you can make any last changes on your order, may it be the quantity, size or style.

3. On the lower portion of your Cart, you'll see two (2) delivery options: Ship To You or Store Pick up.

* If you will choose 'Ship To You', please fill-out your shipping address by selecting from the dropdown options. Your order will be delivered by your chosen courier to your specified shipping details.

* If you will choose 'Store Pick up'. You can search by store name, Select Region/Province and Select City/Municipality.

4. Once done selecting your preferred branch, tap on ""Continue to shipping"" and review the specific Store you've chosen.

* You will be asked to select from Credit/Debit Card or GCash Payments.
* You will be redirected to our payment portal where you will be asked to enter your Credit/Debit/Mobile payment details.


Unfortunately, COD/Cash payment basis is not allowed in Pick-Up in Store Order

For your billing address, you can choose between ""same as shipping address"

5. You will be immediately notified if your payment was successfully made (for GCash and Credit/Debit card payments). Once successful, an order confirmation email will be sent to let you know that you order is all set.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of legal@goldenabc.com and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.

The Service and its original content, features and functionality are and will remain the exclusive property of Golden ABC, Incorporated and its licensors. The Service is protected by copyright, trademark, and other laws of both the Philippines and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Golden ABC, Incorporated.

Our Service may contain links to third-party web sites or services that are not owned or controlled by Golden ABC, Incorporated.

Golden ABC, Incorporated has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Golden ABC, Incorporated shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

In no event shall Golden ABC, Incorporated, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Golden ABC, Incorporated its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

These Terms shall be governed and construed in accordance with the laws of Philippines, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.